To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What is a Benefit Unit?
A Benefit Unit is a right extended by the water district entitling the holder (customer) to one water service connection and meter. Customer is not permitted to "share" water with any other person or entity. Each residential dwelling (house, mobile home, etc.), must havei t's own meter. Please note: The customer is responsible for maintenance/repairs up and including the meter, unless repair is due to damage caused by customer.
Who should I call before digging?
Prior to digging, customers should call for line locate at 1-800-522-OKIE(6543) or 811.
Who is responsible for the bill due?
All charges associated with a property stay with the property. As the property owner, you will be responsible for any unpaid balance left by a renter or previous owner. The water district will not assist you with any collection efforts in this regard.
When is the bill due?
Bills are prepared and mailed around the 1st of each month and are due by the 10th to avoid late fees. Any amounts due must be paid in full by the 25th of the month to avoid service interuption. Seriously delinquent accounts can potentially lose their Benefit Unit. All bills, correspondence, etc. are sent to the mailing address we have on file so please make sure to keep your contact information current.
How can I pay?
We accept payments by mail, in person at the office, by phone, online or you may set up a bank draft by filling out a form. Personnel CANNOT accept your payment in the field.
What if I have an emergency?
Contact the office immediately at (580)-622-2093. Office hours are Monday-Friday 8:00 a.m. to 5:00 p.m. After hours our phone line will transfer to our after hours emergencies on call person to respond. Issues regarding bills or shut-offs due to non-payment must be handled during regular business hours.
